Terms And Conditions
DELIVERY/ SHIPPING INFORMATION
Typically you can expect delivery within 2 to 5 working days of placing an order.
Please note: Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).
During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).
OUR COURIER SERVICE
We use Royal Mail to deliver your order to you.
Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated courier to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) during the checkout process. Parcels sent via Guaranteed Next Day / Saturday / before 9am Delivery will require a signature.
All orders over £25 receive FREE delivery! Orders valued at £25 or less are charged at £2.99.
At The Garden Retreat we are proud of the skin products we offer our clients, but understand that, occasionally, you may want to return items.
We’ll gladly accept returns for any products purchased from
and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.
Should you have a skin response to your product please contact us as soon as possible. Please contact us within 48hr should you have any discrepancies with your order.
To return an item, please follow the instructions below:
Place the unused item in its original condition into original shipper packaging.
Address your return to;
The Garden Retreat Premier House
10 The Square
Market Harborough Leicestershire LE16 7PA
Take your package to the nearest Post Office. Return postage is your responsibility.
Once we receive your returned product(s), we will issue your replacement or refund.
TERMS OF ONLINE TRADING
The Garden Retreat ("We/Us/Our")
TERMS AND CONDITIONS OF PURCHASING OUR PRODUCTS
Set out below are the terms and conditions on which We will supply products (the "Products") listed on Our website: www.gardenretreathealth.co.uk (the "Site") to you the consumer ("You"/"Your").
Any contract for any Products which you purchase using the Site will be between You and The Garden Retreat. The Garden Retreat has its premises at Premier House, 10, The Square, Market Harborough, Leicestershire LE16 7PA. Please read these terms and conditions carefully before purchasing any Products on the Site. You should understand that by purchasing Products you agree to be bound by these terms and conditions and should retain a copy for future reference.
By purchasing Products through Our Site, You agree that:
1.1 You are legally capable of entering into binding contracts; and
1.2 You are at least 18 years old.
2. Formation of Contract
2.1 After placing an order, You will receive an e-mail from Us which will include an invoice for the goods You have ordered. Please note that this does not mean that an order has been accepted. An order from You constitutes an offer to Us to buy Products. All orders are subject to acceptance by Us, and the contract ("Contract") will only be formed when We dispatch the goods.
2.2 The Contract will relate only to those Products which We have dispatched. We will not be obliged to supply any other Products which may have been part of Your order.
2.3 By initially accepting an order, The Garden Retreat is under no obligation to supply the Products ordered. No additions or changes may be made to an order once placed. Products will usually be dispatched within 48 hours of the order being placed on the Site, unless there are exceptional circumstances.
2.4 You will be notified by email when Your order has been dispatched. Details of the Products We have sent You will be listed in the email. We will automatically refund You for any Products we are unable to supply.
2.5 Orders will be delivered to the address provided to Us when You place Your order on the Site. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.
2.6 The Products will be at Your risk from the time of delivery.
2.7 Ownership of the Products will only pass to You when the goods are delivered to the address You requested when ordering.
3. Price and Payment
3.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs which will be added to the total amount due. Prices are liable to change at any time, but changes will not affect any orders You have placed prior to the date of the change and which We have accepted. We will however, endeavour to provide reasonable notice of any price increases.
3.2 Payment for all Products must be by credit/debit card or PayPal. We accept payment by MasterCard, Switch, VISA and PayPal. The Garden Retreat will charge your chosen payment method, prior to dispatching goods.
3.3 It is always possible that, despite Our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of Our dispatch procedures so that, where a Product's correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to You. If a Product's correct price is higher than the price stated on the Site We will normally, at our discretion, either contact You for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have notified You that Your order has been dispatched, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mis-pricing.
4. Refunds and Returns
4.1 We offer a 100% money back guarantee on Products returned for any reason (subject to terms under ‘Returns’). For your protection, We recommend that you always use a recorded delivery service to return the Products as We will not refund any costs until We receive them.
4.1.1 For Products that have been delivered in error We will refund the full value of those Products and the costs of returning them.
4.1.2 For Products that arrived damaged We will offer You a replacement and refund You the cost of returning the Product to Us.
4.1.3 If You return a Product which You are unsatisfied with for any reason other than the Product being damaged or delivered in error, You will be only be refunded the price You paid for the Product; no delivery charges will be refunded. When we will pay the costs of return: We will pay the costs of return (a) If the products are faulty or misdescribed; or (b) If you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
4.2 Where We are unable to supply a Product You have ordered and paid for We will automatically refund You the amount paid for the Product as soon as reasonably possible. We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.
4.3 If You have a complaint or dispute regarding a product or products We have sold You, in the first instance please Contact Us by telephone on 07715 634912 or email at firstname.lastname@example.org
5. Consumer Rights
5.1 As a consumer, You may cancel a Contract at any time within seven working days, beginning on the day after You received the Products. In this case, You will receive a full refund of the price paid for
the Product in accordance with Our refunds policy unless You have waived this right by using the Products before the end of this seven day period.
5.2 To cancel a Contract, You must inform Us in writing.
5.3 This provision does not affect your statutory rights.
6. Our Liability
6.1 Our liability for losses You suffer as a result of Us breaking this agreement is strictly limited to the purchase price of the Product You purchased and any losses which are a foreseeable consequence of Us breaking the agreement. Losses are foreseeable where they could be contemplated by You and Us at the time Your order is accepted by Us.
6.2 This does not include or limit in any way Our liability:
6.2.1 For death or personal injury caused by our negligence;
6.2.2 For fraud or fraudulent misrepresentation; or
6.2.3 For any matter for which it would be illegal for us to exclude, or attempt to exclude, Our liability.
7. Written Communications
7.1 Applicable laws require that some of the information or communications We send to You should be in writing. When using our Site, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on the Site. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
8.1 All notices given by You to Us must be sent to Premier House, 10, The Square, Market Harborough, Leicestershire LE16 7PA or email@example.com. We may give notice to You at either the e-mail or postal address You provide to Us when you registered to become a registered user with Us, or updated details as held within the Site on My Details. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
8.2 Products will be dispatched to the address provided to Us by You via the Site. Invoices will be emailed to the e-mail address provided to Us by You via the Site.
9. Transfer of rights and obligations
9.1 The contract between You and Us is binding on You and Us and on our respective successors and assigns.
9.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.
9.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event").
10.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11.1 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12. Entire agreement
12.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.1 Any variation to these terms and conditions shall have no effect unless expressly agreed in writing and signed by Us.
13.2 The information and materials contained in these pages - and the terms, conditions, and descriptions that appear - are subject to change. Your eligibility for particular Products is subject to final determination and acceptance by Us.
13.3 Any and all disputes arising between You and Us not otherwise resolved according to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the English courts and the Contract shall be governed by English law.
2. Who We Are
Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a 'data controller':
Our site address is www.gardenretreathealth.co.uk
Our company name is The Garden Retreat
Our registered address is Premier House, 10 The Square, Market Harborough, LE16 7PA
Our nominated representative is Charley Allsopp and they can be contacted at
3. What we may collect
We may collect and process the following data about you:
Information you put into forms or surveys on our site at any time
A record of any correspondence between us
Details of transactions you carry out through our site
Details of your visits to our site and the resources you use
Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
a) you have given consent to the processing of your personal data for one or more specific purposes;
b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c) processing is necessary for compliance with a legal obligation to which we are subject;
d) processing is necessary to protect the vital interests of you or of another natural person;
e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.
All cookies used on our site are set by us.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.
Our cookies will be used for:
Essential session management
• creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
recognising if a visitor to the site is registered with us in any way;
we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.
• customising elements of the promotional layout and/or content of the pages of the site.
Performance and measurement
• collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.
5. How we use what we collect
We use information about you to:
Present site content effectively to you.
Provide information, products and services that you request, or (with your consent) which we think may interest you.
Carry out our contracts with you.
Allow you to use our interactive services if you want to.
Tell you our charges.
Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.
If you are a new customer, you will only be contacted if you agree to it.
If you don't want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.
Please note: We don't identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.
In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at firstname.lastname@example.org and we will delete your data from our systems. However,
you acknowledge this will limit our ability to provide the best possible products and services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.
6. Where we store your data
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
Payment will be encrypted. If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.
7. Disclosing your information
We are allowed to disclose your information in the following cases:
If we want to sell our business, or our company, we can disclose it to the potential buyer.
We can disclose it to other businesses in our group.
We can disclose it if we have a legal obligation to do so, or in order to protect other
people's property, safety or rights.
We can exchange information with others to protect against fraud or credit risks.
We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:
Social Media Analytics
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.
8. Your rights
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at email@example.com
Under the GDPR, you have the right to:
request access to, deletion of or correction of, your personal data held by us at no cost to you;
request that your personal data be transferred to another person (data portability);
be informed of what data processing is taking place;
to object to processing of your personal data; and
complain to a supervisory authority.
You also have rights with respect to automated decision-making and profiling as set out in
section 11 below.
To enforce any of the foregoing rights or if you have any other questions about our site or this
9. Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
11. Automated Decision-Making and Profiling
11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to
challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
11.2 The right described in section 11.1 does not apply in the following circumstances:
a) the decision is necessary for the entry into, or performance of, a contract between the you and us;
b) the decision is authorised by law; or
c) you have given you explicit consent.
11.3 Where we use your personal data for profiling purposes, the following shall apply:
a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;
b) Appropriate mathematical or statistical procedures will be used;
c) Technical and organisational measures necessary to minimise the risk of errors and to
enable such errors to be easily corrected shall be implemented; and
d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
12. Dispute Resolution
12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
12.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.
12.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.
12.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
Third party functions
• YouTube • Facebook • Twitter • Instagram
Disabling these cookies is likely to break the functions offered by these third parties.
If you have an account with us, you can amend your personal details and email contact preferences at any time, just email us at firstname.lastname@example.org.
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if placing an order we will typically keep your data for up to six years, whereas when registering for our newsletter we will continue to hold your data until you unsubscribe.
SAFE AND SECURE
We will never sell, rent or trade your personally identifiable information to any third parties.
Our networks are all secured and your personal details are contained within these networks. Access is only given to a small number of people who need to see it in order to fulfil your requests.
In order for you to use our service and for our ecommerce platform to run smoothly, we will need to securely share limited amounts of your information with reputable third party companies, including
We make sure anyone who provides a service for Garden Retreat Health enters into an agreement with us and meets our standards for data security and they commit to not using your data for anything other than we have requested in order to complete our service to you. If you do not wish for any of your information to be shared with the above companies, please do not make purchases on this website or use our in clinic treatment facilities.
If we ever run a competition directly or via a third party organisation such as Facebook, we will only
involve your data if you have agreed to that.
Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to control how organisations use and control your data. These include:
The right to be informed
The right of access
The right of rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right not to be subject to automated decision-making including profiling
If you wish to unsubscribe from our newsletter and any other marketing contact, please click on the unsubscribe link, or simply email our customer services team at email@example.com to request this.
BOOKING APPOINTMENTS – ELIGIBILITY FOR TREATMENT
You confirm that, in connection with your request(s) to receive any Services from Us, You are and will be a “Consumer”;
We will not provide certain treatments to You unless You are aged 16 or over. We may require evidence of Your age for that purpose;
We will not provide certain treatments to You if You are aged under 18 unless You have parental consent. We may require evidence of Your age for that purpose;
If You have a medical condition, certain treatments may be unsuitable for You. We advise You to tell Us of any medical condition or on-going medical treatment when You book an appointment. If You do not tell Us at that time We will be entitled not to provide a treatment (or part of it) and to treat the appointment (or the affected part of it) as cancelled by You without notice, in which case We may make a charge to You for the cancelled appointment (or part of it);
If You suffer from any allergy or a skin condition,, We may require You to take a patch test before We provide certain treatments; and
We advise You not to have any waxing and/or facial treatments immediately before or after heat treatments or exercise; and
If you are pregnant, We advise You not to have aromatherapy treatments during the first 3 months of Your pregnancy.
Bookings by appointment only.
All tinting treatments require a 24 hour patch test.
Gift vouchers available at all monetary and treatment value, value for 12 months.
Please enquire at The Garden Retreat for all available offers and promotions.
Please give 48 hours' notice for cancellations or change of appointment to avoid a 50% charge.
At The Garden Retreat we want to provide our clients with a relaxing experience. We have allocated Monday mornings as "Mummy Mondays" and ask that this is the only time you bring your child to the salon.
We advise any guests with fungal infections such as a verruca or athlete's foot not to have a pedicure treatment.
All no-show appointments will recieve a full treatment charge and be required to pay a deposit to book back in.
A 50% deposit will be required for courses and treatments over the price of £100.00.
We recommend making appointments in advance to avoid disappointment. Unfortunately if you are late for your treatment, as a consideration to other clients, it may be necessary to shorted or postpone your treatment with the balance to be paid in full.
For all relaxing treatments please wear comfortable clothing and please be aware you may have oils massaged into the scalp- we suggest bringing a hair bobble with you.
You can be confident that The Garden Retreat has all relevant insurances, qualifications and training to give you the best possible treatment. If you would like to see any certificates from any of the staff please just ask, it would be our pleasure.
We aim to delight. Please let us know how we can enhance your salon experience and if for any reason you are dissatisfied, we would like to know.
We do not permit You to:
smoke or make or receive mobile phone calls at the Salon’s premises or
be accompanied at the Salon’s premises by any child/ren under the age of 10 as We do not
have an appropriate member of staff to supervise them.
Eat food hot or cold.
TREATMENT COURSES AND PACKAGES
A purchase of multiples of the same or mixed treatment may sometimes but not always entitle the guest to a discount off the total cost. These treatments then have a validity period.
Courses and packages of treatments listed on the price list are valid for 12 months only from date of purchase.
Promotional courses or packages are valid for 12 months only, from date of purchase. Promotional courses can only be purchased during the promotional period.
Treatments contained within a course or package cannot be transferred to other guests or exchanged for alternative treatments.
Courses cannot be redeemed for cash or refunded.
OFFERS AND PROMOTIONS
From time to time we offer discounted treatments and/or retail through in-salon, on line and other traditional media formats. These are subject to terms and conditions, which are usually, but not limited to, time, date, availability and quota restrictions. We reserve the right to withdraw such offers at any time.
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, we nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about Our Services or any other complaint about the Us or any of Our staff, please raise the matter though email at firstname.lastname@example.org